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  • Where do we ship from?
    We dispatch all products from our small warehouse, based on Gold Coast, Australia.
  • Will I be charged a customs tax?
    Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different. XALI swim is not responsible for any import charges, duties, or taxes for international sales. Please be aware, packages can be delayed due to matters outside of our control.
  • How long will my parcel take to arrive?
    All orders are shipped within the first 1-2 days of receiving the order. Standard within Australia: Allow 3-5 business days for delivery once dispatched. For international orders we send our parcels via AusPost. AusPost International orders: 10-15 businses days. Please note that COVID has extended these shipping times significantly.
  • Is the packaging eco/environmentally friendly?
    We are proud to say we have a zero plastic policy from production to consumer. Our products come packaged in reusable and biodegradable packaging, taking just 90 days to break down fully in your compost bin.
  • Can I track my order?
    Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your package. If for any reason you are unable to do this and the item is returned to us you will be charged to re-ship the package. We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number. All items are posted through Australia Post can be tracked here: Australia Post:
  • What is your refunds policy?
    XALI products are non-refundable except if deemed faulty. If you have any questions regarding sizing and fit, please carefully read our sizing guide. Our decision is based in encouraging mindful and sustainable consumption. Each time a parcel has to be sent back across the world for an exchange/return, it creates additional emissions, therefore we abstain from it. We recommend thinking of a friend or two that you could gift or resell your XALI to in case you don't like how it fits. If you receive an item deemed faulty by production, read here: All products are quality checked before sending out; however, in the unlikely event that the item you have purchased is faulty, please email us at with photos of the fault. Should we deem this is a quality or manufacturing fault, we will gladly issue you with an exchange or refund of your choice. Product(s) must be unworn, unwashed and unaltered. We reserve the right to deny and exchange or store credit if the item(s) returned are not in original condition and or do not meet our quality standards.Please note your claim must take place within 7 days of receiving your purchase.
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